Terms of service
Terms and Conditions for OneOriginCoffee.com
Last Updated: July 4, 2025
Welcome to OneOriginCoffee.com ("we," "us," or "our"), a Mumbai, India-based online platform specializing in single-origin coffee. These Terms and Conditions ("Terms") govern your use of our website (www.oneorigincoffee.com), mobile applications, and services, including interactions with our conversational AI assistant (powered by xAI’s Grok API). By accessing or using our platforms, you agree to be bound by these Terms. If you do not agree, please do not use our website, apps, or services.
1. General
1.1 Eligibility: You must be at least 18 years old to use our website, apps, or services. By using our platforms, you confirm that you meet this age requirement.
1.2 Acceptance of Terms: These Terms form a legally binding agreement between you and OneOriginCoffee.com. We may update these Terms periodically, and the updated version will be posted on our website with the "Last Updated" date. Continued use of our platforms constitutes acceptance of the updated Terms.
1.3 Scope: These Terms apply to all users, including visitors, registered customers, and subscribers, whether accessing our website, apps, or AI assistant.
2. Use of Our Platforms
2.1 Permitted Use: You may use our website, appsto browse, purchase our coffee products, manage your account, or interact with our services (e.g., order tracking, coffee recommendations). You agree to use our platforms only for lawful purposes.
2.2 Prohibited Activities: You shall not:
- Use our platforms for any illegal or unauthorized purpose.
- Attempt to gain unauthorized access to our systems, servers, or data.
- Use automated tools (e.g., bots, scrapers) to extract data from our platforms without permission.
- Post or transmit harmful content, including viruses, malware, or defamatory material.
2.3 Account Responsibility: To place orders or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at info@oneorigincoffee.com if you suspect unauthorized access.
3. Orders and Payments
3.1 Order Placement: All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud, pricing errors, or stock unavailability.
3.2 Pricing: Prices are listed in Indian Rupees (INR) and include applicable taxes (e.g., GST) unless otherwise stated. Prices are subject to change without notice, but changes will not affect confirmed orders.
3.3 Payment: We accept payments via secure third-party payment gateways (e.g., Razorpay, Paytm). You agree to provide accurate payment information and authorize us to charge the specified amount. We do not store complete payment details.
3.4 Order Confirmation: Upon successful payment, you will receive an order confirmation via email or through our AI assistant. This confirmation does not guarantee stock availability or delivery until the order is processed.
3.5 Subscriptions: If you enroll in a coffee subscription plan, you agree to recurring payments as per the selected plan. You may cancel or modify your subscription via your account or by contacting us at info@oneorigincoffee.com.
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4. Shipping and Delivery
4.1 Shipping: We ship within India through trusted logistics partners. Shipping costs and estimated delivery times are provided at checkout.
4.2 Delivery: Delivery timelines are estimates and may vary due to factors beyond our control (e.g., weather, courier delays). We are not liable for delays caused by third parties.
4.3 Risk of Loss: Risk of loss or damage to products passes to you upon delivery to the provided shipping address.
4.4 Incorrect Address: You are responsible for providing accurate shipping details. We are not liable for failed deliveries due to incorrect or incomplete addresses.
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5. Returns and Refunds
5.1 Return Policy: We accept returns for defective, damaged, or incorrect products within 7 days of delivery, as per the Consumer Protection (E-Commerce) Rules, 2020. Contact us at info@oneorigincoffee.com to initiate a return.
5.2 Non-Returnable Items: Due to the perishable nature of coffee, we do not accept returns for opened products or for reasons such as change of mind, unless the product is defective.
5.3 Refund Process: Refunds for eligible returns will be processed within 7-10 business days to the original payment method, subject to inspection of the returned product.
5.4 Shipping Costs: Return shipping costs for defective products will be borne by us. For other eligible returns, you may be responsible for return shipping costs.
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6. Intellectual Property
6.1 Ownership: All content on our website and apps, including text, images, logos, product descriptions, and AI-generated responses, is owned by or licensed to OneOriginCoffee.com and protected by Indian copyright and trademark laws.
6.2 Limited License: You are granted a non-exclusive, non-transferable license to access and use our platforms for personal, non-commercial purposes. You may not reproduce, modify, or distribute our content without prior written permission.
6.3 User Content: By submitting reviews, feedback, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce such content for promotional or operational purposes.
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7. Privacy and Data Protection
7.1 Data Collection: Your use of our platforms, including interactions with our AI assistant, is governed by our Privacy Policy. We collect and process personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).
7.2 User Rights: You have rights to access, correct, or delete your personal data as per the DPDP Act. Contact our Data Protection Officer at info@oneorigincoffee.com to exercise these rights.
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8. Limitation of Liability
8.1 General: To the fullest extent permitted by law, OneOriginCoffee.com, its affiliates, and service providers shall not be liable for any indirect, incidental, or consequential damages arising from your use of our platforms or services.
8.2 Product Liability: We strive to ensure product quality, but we are not liable for allergic reactions or other health issues caused by consumption, except as required by the Consumer Protection Act, 2019.
8.3 Force Majeure: We are not liable for delays or failures to perform due to events beyond our control, such as natural disasters, strikes, or government regulations.
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9. Indemnity
You agree to indemnify and hold OneOriginCoffee.com, its affiliates, and service providers harmless from any claims, losses, or damages arising from your breach of these Terms, misuse of our platforms, or violation of applicable laws.
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10. Termination
10.1 By You: You may stop using our platforms or close your account at any time by contacting us at info@oneorigincoffee.com.
10.2 By Us: We reserve the right to suspend or terminate your access to our platforms for violations of these Terms, suspected fraud, or other reasonable grounds, with or without notice.
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11. Governing Law and Dispute Resolution
11.1 Governing Law: These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
11.2 Dispute Resolution: Any disputes arising from these Terms shall first be attempted to be resolved amicably through negotiation. If unresolved, disputes may be referred to mediation or arbitration as per the Arbitration and Conciliation Act, 1996, or pursued in the courts of Mumbai.
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12. Miscellaneous
12.1 Entire Agreement: These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and OneOriginCoffee.com.
12.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force.
12.3 Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
12.4 Assignment: We may assign our rights and obligations under these Terms to a third party (e.g., in case of a business transfer). You may not assign your rights without our written consent.
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13. Contact Us
For questions, complaints, or support, please contact us:
Email: support@oneorigincoffee.com
Phone: +91-9004788714
Address: Single Origin Marketing Private Limited, C-910 Trade World, C Wing, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013
If you have concerns about our services, you may also approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.